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To most people, their most important asset is their home and therefore it is important that termite protection remain a priority for every home owner. .
In September 2017, the Australian Competition and Consumer Commission (ACCC) granted authorisation to the Australian Environmental Pest Managers Association (AEPMA) in respect of codes of practice for termite management.
The ACCC recognised that by abiding by the standards set out in the Codes, pest managers who chose to become bound by the codes were required to satisfy certain levels of technical experience and education in pest management practices in order to be a signatory to those codes.
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The Australian Competition and Consumer Commission (ACCC) promotes competition and fair trades in markets to the benefit of consumers, businesses and the community. The ACCC is an independent commonwealth statutory authority whose function is to enforce the Competition and Consumer Act 2010 and a range of additional legislation promoting competition, fair trading and regulating national infrastructure for the benefit of Australians.
For additional questions or enquiries regarding the ACCC, please refer to their website at www.accc.gov.au. .
A code of practice sets out industry standards of conduct. They are guidelines for honest dealing between you and pest controllers and they let consumers know what businesses agree to in dealing with them. The principles of practice that have been lodged with AEPMA would be to represent the whole of industry.
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The Code has been drawn up by an expert technical committee and sets out the current best actions to take in dealing with termites. The codes of practice are regularly revised to ensure that they are technically correct and set out the best options for dealing with termites in Australia.
Yes of course. One of the reasons why the ACCC granted authorisation to the industry codes of practice was that previously, consumers were required to purchase copies of the Australian Standards to see the minimum requirements necessary in termite work. The codes of practice are available free of charge and can be downloaded from the AEPMA website at www.aepma.com.au.
The codes set out dispute resolutions and disciplinary action that could be levied in respect of a breach of the codes. Signatories to the codes must consent to be bound by the dispute resolution process set out in the Codes. Codes signatories should have documented consumer complaints handling procedures which comply with the Australian Standards for Complaints Handling in Organisations (ASISO 1002/206).
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Complaints which cannot be resolved by the Code Compliance Manager are escalated to a Code Disciplinary Committee. .
Suspend use of this Code until the party in question can demonstrate ongoing ability to abide by this Code,
Failure to comply with the audit of the Disciplinary Committee may result in view website disqualification, suspension and publication of the violation on the AEPMA website.
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As an alternative to this dispute resolution procedure, or when a client is dissatisfied with the manner in which a complaint is resolved, they may lodge the complaint together with all the relevant consumer protection agency or court of tribunal.
A list of licensed companies that have signed up to the codes of practice are available on the AEPMA website. A list of companies that guarantee to implement the principles of practice can be attained by obtaining a listing on www.aepma.com.au.
7) The pest control company I'm proposing to cope with does not want to use the codes of best practice. In this scenario, how can I ensure my job is done properly
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It's not mandatory for companies to undertake work to the Code of Practice. The minimum standards for termite work are set out in Australian standards AS 3660 Termite Management, AS 3660.1 Component 1 New Building Work (2014), AS 3600.2 Component 2 In and Around Existing Buildings and Structures in guidelines and AS 3600.3 Component 3 Assessment Criteria for Termite Management Systems 2004.
If your pest controller is not proposing to utilize the Code of Practice, then you should request copies of the acceptable standards to which your job is to be conducted. These may be obtained in the pest controller you are contracting to or can be purchased from Australian Standards Why could pest control firms not want to utilize the Code of Practice.
The Code of Practice is not mandatory and a lesser standard than the Code of Practice is available through Australian Standards. You need to purchase the aforementioned Standards or obtain them from your pest controller in order to ensure that the work you have contracted to meets the minimum standards available under regulation.